Below are some frequently asked questions by our customers before purchasing our products.
If you have any other questions, please feel free to send them to us.Skateshackbah@gmail.com.
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- FAQs
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If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
FAQs
Yes, you can purchase most of our products online and have them delivered anywhere within the Kingdom of Bahrain. Absolutely. We comply with all security standards, so shopping through our online store is completely safe.
No, there is no minimum limit for online purchases.
Create an account at skateshack.com.
Have a valid payment method (Credit/Debit Card or BenefitPay).
Provide a clear and correct shipping address.
Go to the registration page and click “Create a new account.”
Fill in the required details.
Submit your information and you will receive a confirmation email.
Yes, by logging in and updating your details from your account page.
Click “Forgot Password” on the login page, enter your email, and follow the link to reset it.
Most of our products are available online. If something is missing, you can contact our customer service team at (+973 17697176).
Yes, within 24 hours of confirming the order and before the item is handed to the courier.
Yes, you can request cancellation through our online store. Our customer service team will contact you within 48 hours.
Yes, simply log in to your account → go to “Orders” → select the order → and click “Track Shipment.”
No, payment is only accepted through online methods.
Credit/Debit cards (Visa, MasterCard). BenefitPay. Apple Pay.
Delivery usually takes 2–7 business days across Bahrain. During peak sales or promotions, it may take longer.
Free delivery for orders above 20 BHD.
For smaller orders, a fixed delivery fee of 2 BHD (plus 10% VAT).
Currently, delivery is limited to Bahrain only.
Yes, all Trek bikes and accessories purchased from Skate Shack include official warranty and after-sales service.
Visit the nearest Skate Shack branch with your purchase invoice.
Alternatively, contact our customer service team, and we’ll arrange product pickup for warranty claims.
The warranty period depends on the product. You can find it on your purchase invoice or on the product’s page on our website.
We apologize in advance if this happens. You can return the item within 3 days or exchange it within 7 days, as long as it is unused and in its original packaging.
Yes, according to our return and exchange policy:
The item must be unused and in its original packaging.
Returns for personal reasons will be refunded minus delivery fees.
If the item is defective or incorrect, a full refund will be issued.
